Customer-Inspired Quality: Looking Backward Through the Telescope James G. Shaw

ISBN: 9780787903466

Published: August 15th 1996

Hardcover

126 pages


Description

Customer-Inspired Quality: Looking Backward Through the Telescope  by  James G. Shaw

Customer-Inspired Quality: Looking Backward Through the Telescope by James G. Shaw
August 15th 1996 | Hardcover | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 126 pages | ISBN: 9780787903466 | 4.64 Mb

Read it in just 2 hours! Establish customer-defined quality to escalate performance and profitsIn order for your organization to achieve optimum success, you must understand how customers define a quality version of your product or service.MoreRead it in just 2 hours!

Establish customer-defined quality to escalate performance and profitsIn order for your organization to achieve optimum success, you must understand how customers define a quality version of your product or service.

Customer-Inspired Quality will help you do just that, plus establish quantifiable ways to improve processes so that you meet?and exceed?customer expectations at all times.Step by step, discover how to:Analyze work processes from the perspective of primary, secondary, and internal customersEstablish measurements that reflect the customers definitionsQualify a process for a six-level process improvement modelConduct regular process improvement reviewsUse process qualification to achieve early measurable resultsIdentify which quality and operational performance measures should be tracked according to customer needsCustomer-Inspired Quality will help you improve quality and customer satisfaction cost-effectively and in ways that will help your organization compete.

Put your customers in the drivers seat and watch your profits take off!



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